What do all businesses kuwait whatsapp number data
have in common? They’re all working towards that magic word: revenue! Opening accounts, subscribing to services, and making purchases are the points we want to get customers to in the customer journey. But how do you get there? With so many options available to bring customers to that crucial moment of spending, what direction should you go? That’s where messaging comes in.
Messaging can send customers to your preferred points of sale, and even lets them make purchases directly through messages — and that’s just the tip of the iceberg. Having these important conversations on a platform that’s familiar to them, and one they likely use on a regular basis, can help secure that ever-important revenue.
The flexibility of using messaging
Messaging is more than traditional production & studio system
just sending text messages. Modern messaging has multimedia capabilities, messages offering multiple choice lists, automated responses, and much more. Customers can have a full conversation with your chatbot and get all the information they need to make an informed purchase.
In many cases, they can even make that purchase directly on the platform! One-click purchases make it easy to buy, but you can also use redirect links to send them to your preferred point of sale (POS).
One-click purchases not what you’re looking for? Messaging can redirect to any POS you like, whether that be a live agent, landing page, or phone call. Chatbots can get all the information from the customer so when they reach that next destination, all their information is ready and waiting, reducing the need to provide the same info over and over again.
So, how did they do it?
Working with Dampcorp, egypt data
Bank Mandiri created a digital communications channel on WhatsApp Business Platform to re-engage existing customers with automated push notifications to upgrade their purchase transactions to installment plans and personalize their credit card payments according to their needs. The results speak for themselves:
- 42% increase in net margin interest income through WhatsApp
- 56% more credit card applicants respond to verification notifications
- 37% of all conversions are via WhatsApp
- #1 channel for conversions over SMS, telesales, call center, website, and mobile app
The bank is now looking to grow the WhatsApp channel and expand to more uses including upgrading the type of credit card that customers become eligible for. The aim is to optimize automation across different areas of the business, including credit card activation, payment due alerts, card delivery services, and personalized proactive notifications.