One of the biggest challenges for e-commerce in Chile, in addition to the usual problems of inventory control, stock
availability and varied offering of items, is the delivery of products through the shipping services available on the market.
Ensuring that they arrive in perfect condition, on time and at the exact place indicated by the customer are the biggest problems faced by these online stores.
Read on to discover some solutions you can apply!
How much has e-commerce grown in Chile?
This type of online business has experienced exponential growth in recent years, so much so that just a couple of years
ago (2018) there was a 30% growth in e-commerce in Chile, kenya phone number list with sales of 5.2 billion dollars.
During 2020, the COVID-19 pandemic led all types of companies to operate and execute their sales processes through
digital means, in order to stay active.
The high demand for electronic commerce and the increased competitiveness of e-commerce contributed to a “collapse” in shipping systems, since this was the most convenient option to acquire what was needed.
Photo by Karolina Grabowska
Due to the above, e-commerce in Chile has currently become a channel widely used by consumers – due to the convenience it provides at the time of purchase – which has forced certain brands to redefine their strategies and integrate omnichannel.
How to evaluate the speed of delivery?
If your brand has an online shopping channel – whether it was technological specifications including cyber risks born as an e-commerce or has integrated it as a new medium – one of the aspects you must consider is the speed of delivery, which is highly valued and decisive for consumers.
Therefore, a solution must be found that allows our shipments to arrive on time and in optimal conditions, in order to make a difference and gain the trust and loyalty of buyers, but how to do it?
And here a new question arises: which is the best shipping company? Well, the answer depends on the experience of each company.
E-commerce shipping However, you can have a reference, because on the Internet you can find many reviews about the user experience, which gives an idea of how good or bad the service they provide is.
Shipping companies in Chile available on the market
There is a wide range of shipping companies in Chile that provide this type of service, which can become a great ally for your e-commerce. Below is a list that you can consider.
1 | Chilean Post Office
It is a state-owned company that offers different delivery services, such as: express home package (deliveries to home in a
maximum of 2 business days), express branch package (deliveries to one of its branches in a maximum of 2 business
days), and express am package (deliveries before noon on the next business day of shipment).
Please note: This company has a large number of complaints about lost, stolen packages and delayed deliveries.
In addition, the response to complaints is very slow because their fleet is outsourced.
2 | Chilexpress
It has multiple branches nationwide, even operating as a franchise, spam data and offers different types of delivery
services, such as: standard delivery (the next business day after shipment between 11 a.m. and 7 p.m.), short-term
(delivery on the same day of shipment or the next business day before 11 a.m.), extended term (deliveries from 1 to 3 business days after shipment, which may be a Saturday).
Please note: Chilexpress has a large number of complaints about lost packages and even poor service from its employees.
3 | Starken
E-commerce shipping This is a brand that belongs to Tur Bus Cargo and has 2 types of delivery services available.
On the one hand, there are regular deliveries (from 1 to 12 business days. Depending on the region where the delivery is
made), and on the other hand, there is express delivery (from 1 to 2 business days depending. On the region where the shipment is made). In addition, they provide a warehouse service if you need it.
Please note: this company has multiple complaints regarding the safety of shipments and mistreatment of packages.
4 | Blue Express
They have 3 types of delivery: premium (delivery one business day later), priority (delivery within 24 hours in main cities), express (delivery within 48 hours in main cities between Copiapó and Puerto Montt).
Please note: the instability of their digital platform sometimes makes, it impossible to track shipments, they have complaints about lost and stagnation of shipments, and they do not have a packaging service.
5 | Athens
They are specialists in big ticket shipments, having among their clients the renowned online store Linio.
They make home deliveries, have the capacity to distribute within 24 hours, collect packages in stores, and have storage for merchandise in transit, ideal for those companies that do not have storage space during peak seasons.