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What can chatbots do on Telegram

In terms of monthly active users, Telegram is currently the seventh social media in the world. Although it was originally intended to be an internet messenger, it is increasingly becoming more like a service that serves more than just take telegram advertising service contact. For example, Telegram allows you to create thematic channels and lets brands publish text ads. Like most communication apps, it also allows you to use chatbots. What can chatbots on Telegram do? Find out how to use them in marketing activities.

Are chatbots in Customer Service already the norm?

take telegram advertising service

Messengers such as WhatsApp, Messenger or Telegram are the preferred way to contact customer service for over half of users . This form of conversation is conducive to obtaining immediate answers to questions, receiving text information enriched with a link, image and sound, or allows for the possibility of returning to the conversation at a different time.

It is no wonder that conversational marketing conducted via messengers is slowly replacing call centers and traditional customer service centers . However, the growth in the number of recipients in a company chat requires greater staff and time expenditure to service them. Chatbots take on all of this.

The main advantage of chatbots in general is their accessibility. Unlike applications, chatbots do not need to be downloaded or updated , they do internal agreements not take up space in the memory of a smartphone or laptop, and they do not interfere with each other when we use several integrated programs at the same time.

How do chatbots work on Telegram?

Chatbots on Telegram operate mostly based on conversational flow . It consists of three elements:

  • trigger – a phrase that tells the chatbot when to start communicating;
  • action – instruction of action, i.e. what the chatbot should do;
  • condition – the chatbot operates based on logic and responds according to, for example, the knowledge it has about the user. If it is dealing with a new interlocutor, it will send a different message than to a returning customer, etc.

Getting a logical response from a tg data chatbot is possible thanks to a built-in set of rules and appropriate keywords. However, thanks to Natural Language Processing (NLP) technology , chatbots on Telegram can also understand the interlocutor’s intentions and remember the context of the entire conversation.

This means that the program is able to analyze utterances in terms of intentions and needs, their specific parameters and language features . We owe this to machine learning, based on artificial intelligence.